Our Treatment Policy

Our Treatment Policy

Welcome to The IPCRC This documents contains important information regarding services, business practices, and your rights and responsibilities as a client of the IPCRC. Please read it carefully and jot down any questions you might have so that they can be discussed with your clinician. This contract is a reciprocal agreement with corresponding rights and responsibilities for you as a client, and your clinician; most importantly this document will help you understand what to expect.


The initial session, also known as the diagnostic intake, the clinician will be gathering a history of the presenting issue and other psychosocial information. The evaluation process may take more than one session depending on the case. By the end of the evaluation, the clinician will be able to offer initial impressions of the services requirement and a treatment plan. The services could include; individual psychotherapy, psychological assessment, behavioral therapy, group therapy, or psychiatry.


All clinicians are required to adhere to the code of ethics and standards of practice as put forth as per British  NHS guidelines. This code precludes dual relationships, meaning the clinician and client may not have any other type of relationship beyond this scope, in order to protect the rights of clients and maintain objectivity and professional judgment in the provision of services.


IPCRC takes strict measures to protect your confidentiality, privacy, and security in regards to your care, information, and records. If the clinician needs to obtain/release information from other individuals such as a doctor or educational institution – a written release of information will be signed by the client to authorize this exchange of information. Clinicians may occasionally find it necessary to consult with other professionals about client treatment for the purposes of supervision or clinical peer review. In these instances, no identifying information is revealed. The consultant is also bound to uphold policies and procedures surrounding protection of client confidentiality. By the standard of practice in psychotherapy, such a consultation is not a violation of consultation.

However, there are LIMITS OF CONFIDENTIALITY that apply when:

  • When the client waives their right to privacy and givens written consent.
  • When, based on clinical judgement, disclosure is required to prevent clear and imminent danger to the client, or others around you, and the client is unwilling or unable to contract for safety.
  • In matters affecting the welfare or abuse of vulnerable individuals such as children, elderly, or individuals with cognitive or physical disability.
  • When clients threaten, harass, or present a risk of violence to IPCRC team member or property.
  • When ordered by an official of the court as required by law.


Duration, times, and frequency of appointments vary for each individual and their specific problem(s) targeted. Generally, appointments are once a week and last 50-60 minutes. While an estimate of treatment duration can be provided, clients are cautioned this is only an estimate. Treatment duration varies depending on what the client hopes to accomplish. While shorter-term treatments routinely target symptom relief and a return to baseline functioning, enduring changes in longstanding patterns of behavior or chronic problems require longer term care. The clinician, in conjunction with the client, will determine when to terminate therapy based on the client.


IPCRC operates Sunday – Saturday  9 am – 5 pm. If you need to contact your clinician outside of allotted appointment time, you may call or e-mail. Be aware that clinicians may not be available to respond immediately. Every effort will be made to return client calls within 24 hours. It is important to note that IPCRC clinicians do not provide crisis services. Should you require after-hour services due to medical, mental or emotional distress, you must contact the emergency room at the nearest hospital. If necessary, in the circumstance your clinician is unavailable for an extended time, clients will be provided with the name of a trusted clinician/colleague whom they can contact. In the event that your clinician is suddenly unable to meet with you on your appointed times due to a medical or personal emergency, you will be informed and offered a consultation with another psychologist who will be adequately briefed regarding your history and able to provide interim care and support.


It is your right as a client to end therapy at any time, with or without a given reason. Ending therapy may occur at anytime and be indicated by either you, the client, or your therapist. If you have concerns about your therapy experience, please share them and possible changes can be made to make therapy more helpful to you. It is not unusual for an individual to meet with more than one therapist before they find the “best fit. Please share your preferences and the clinician may be able to help you find a therapist who may be a better match for you. Generally, therapy ends when you have accomplished established goals at the beginning of therapy. If you stop attending sessions, the clinician generally does not call you out of respect for your choice. Do not interpret his/her not calling as the clinician not caring about you. If you decide at a later date that you are ready to become involved in therapy again, feel free to call IPCRC and ask to resume therapy. The clinician understands that sometimes it is just not the right time to devote the energy necessary for successful therapy.


It is your right as a client of the IPCRC to present any concerns or grievances about services and receive a response in a time-sensitive manner. Clients have the right to seek a meeting with the IPCRC Operational Manager. The process of making a complaint starts with completing a complaint/grievance form. In situations where risk is elevated and the emergency contact is unable to be reached, the clinician will move forward in using his or her best judgment to provide the appropriate level of care.

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