Being a valued patient, you and your family have the following right and responsibilities:

• Fully understand and practice all your right and responsibilities. If, for any reason, you don’t understand them, please contact the customer relation office for any help including providing an interpreter (If any).
• Full disclosure of health services cost and information related to all services provided by the Facility.
• Receive impartial care and respect of your personal values and beliefs from all staff without discrimination, according to IPCRC’s rules and regulations.
• Receive comprehensive medical care aiming at reaching proper medical diagnosis and treatment of your illness and/or your injury.
• Receive immediate care in emergency cases.
• Receive comprehensive information about your diagnosis, proposed treatment, any changes in your health status and causes of such changes, alternative treatments, probabilities of treatment success or failure, therapy advantages and disadvantages, possible problems related to treatment and expected results of ignoring the treatment in a simple understandable manner.
• Obtain a medical report and a copy of medical test results from the Medical Records Section (upon your request), for which the hospital will charge you according to IPCRC’s rules and regulations.
• Enjoy privacy during the performance of all examinations, procedures, and treatment at the hospital/center, and IPCRC maintains confidentiality of all your information.
• Choose the treating team doctor (upon availability and operational needs).
• Be protected during treatment from any physical, verbal or psychological assault.
• Complaints and suggestions on services can be submitted through customer relation offices in the hospital/center or through a complaint.
• View your medical record under the supervision of the treating doctor or medical team staff, according to IPCRC’s rules and regulations.
• IPCRC respects your right of appropriate assessment and management of pain through well-known therapies and provides you with all necessary information in this regard.
• IPCRC is committed to providing decent and compassionate care respecting their unique needs, according to IPCRC’s regulations.

THE IPCRC CLIENT RIGHT & RESPONSIBILITIES

We believe that a confidential, mutually respectful partnership between clients and their clinicians is the best way to develop and maintain optimal well-being. Understanding your right and responsibilities as a client of IPCRC is central to this partnership.

YOU HAVE THE RIGHT TO…

• Considerate, respectful, and dignified care regardless of your race, religion, national origin, gender, gender expression, sexual orientation, military status, age, or any disability.
• Be informed of the goals, purposes, techniques, limitations, possible risks and benefits of the services to be performed regarding your diagnosis, treatment, and prognosis.
• Strict confidentiality, privacy, and security in regards to your care, information, and records.
• Have a clear explanation of the professional fee and billing structure.
• Have information about the qualifications, accreditation, & licensing of the clinician working with you.
• Be involved in the treatment decisions surrounding your care.
• Refuse or terminate therapy at any time for any reason, with or without notice.
• Present any concerns or grievances about services and receive a response in a time-sensitive manner.
• Seek a meeting with IPCRC if a dispute between you and your clinician cannot be resolved.
• Closure from therapy.
• I HAVE THE RESPONSIBILITY TO:
• Be able to provide my clinician thorough information that is both accurate and complete, which is a pre – requisite for the clinic to assess the need, nature of care for me.
• Be openly able to ask for the clarification of things that I do not understand or am unsure about.
• Behave respectfully with the entire IPCRC team members as well as other clients.
• Work collaboratively, and agreeably upon carrying out the agreed treatment plans.
• Adhere to the cancellation policy.
• Not use my clinician as a crisis service.
• INFORMED CONSENT: (AT A GLANCE)
• Both the family as well as the patient will have to abide by the rules and regulations as well as the contract made at the time of agreement.